Select the managed services that fit your environment. Bendor Technology provides agreed support, administration, monitoring, maintenance, and coordination for the users, systems, locations, and service hours in scope.
The service agreement identifies covered systems and users, the activities included, support hours, response and escalation arrangements, maintenance windows, reporting, and responsibilities. We also identify the access, licenses, vendor support, documentation, and approvals needed for delivery.
You retain business priorities, risk decisions, and approval authority. We work within the permissions and operating procedures agreed for the selected services, coordinating with your staff and other providers where required.
Security infrastructure administration and security operations coordination are specific operational services. They do not include a full SOC or MDR service, continuous threat hunting, penetration testing, or forensics. Backup and recovery evidence is limited to the covered workloads and authorized tests; no service guarantees recovery in every failure scenario.
Provides the primary user-facing channel for technology incidents and requests, combining intake, remote troubleshooting, fulfillment, communication, escalation, knowledge, and recurring service reporting for the users, devices, applications, locations, and hours selected by the client.
Maintains the operational health, consistency, security baseline, and supportability of covered workstations, laptops, mobile devices, and shared endpoints through enrollment, policy administration, monitoring, maintenance, lifecycle actions, and coordinated support.
Operates and monitors covered physical servers, virtual machines, hypervisors, clusters, hosts, operating systems, hardware-management interfaces, and management planes using documented authority, maintenance practices, and escalation procedures.
Operates and monitors covered LAN, WAN, Internet-edge, switching, routing, wireless, addressing, circuit, and management platforms, including routine changes, outage triage, configuration control, capacity observation, and vendor coordination.
Administers and monitors selected firewalls, secure gateways, VPN, email/web security, endpoint-security management, network detection, logging, and other listed technical control platforms, distinct from full SOC or MDR services.
Operates covered directories and identity providers and performs authorized identity lifecycle, group, authentication, MFA, federation, synchronization, service-account, privileged-access, and routine directory administration.
Provides repeatable and auditable provisioning, modification, review, and removal of access to named business applications, including approved roles, groups, licenses, workspaces, queues, profiles, and exception handling.
Operates selected backup services, monitors protection and repositories, investigates failures, performs authorized routine remediation and restores, reconciles coverage, and produces evidence of recovery testing at the agreed depth.
Coordinates supported security-event intake, triage, communications, authorized containment or recovery actions, evidence references, and escalation among the client, selected managed modules, insurers, vendors, and specialist providers.
Monitors supported UPS, power, cooling, environmental, access, and facility conditions affecting technology availability; triages alerts and coordinates response with client facilities personnel and qualified third parties.
Maintains lifecycle visibility for covered technology assets and coordinates replacement planning, approvals, quotations, procurement handoff, deployment transition, reassignment, retirement, and disposition evidence.
Maintains operational control of listed Internet, WAN, voice, cellular, and other connectivity services and coordinates carrier cases, outages, diagnostics, dispatch, maintenance, changes, renewals, escalations, and stakeholder communications.
Provides governed recurring assessment, approval, staged deployment, restart coordination, validation, exception management, rollback, and reporting for supported operating-system, application, firmware, driver, appliance, and platform updates.
Operates and monitors covered SAN, NAS, direct, object, cloud, and hyperconverged storage platforms, including health, capacity, performance, paths, replication, snapshots, routine provisioning, maintenance, and vendor coordination.
